Refund and Returns Policy

Effective Date: March 28, 2025

At Cigar Depot LLC, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date. Please read the following policy carefully.

General Return Policy

• All returns must be pre-authorized. Please contact us at [email protected] before shipping any product back.
• Unauthorized returns may be subject to a 50% restocking fee.
• Returns must be received within 30 days of the original delivery date.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

Cigar Boxes, Bundles, and Tins

• New, unopened boxes, bundles, or full tins may be eligible for a full refund (excluding shipping fees).
• Damaged items must be reported within 72 hours of delivery with photo evidence to qualify for return authorization.
• Open boxes: If more than one cigar has been used or is missing, only a partial refund may apply.
• Cigars that have been cut or smoked are not eligible for return.
• Any promotional items received with the product must also be returned or their retail value will be deducted from your refund.

Cigar Samplers, 5-Packs, and Singles

• All Cigar Samplers, 5-Packs, and single cigars are final sale and non-returnable.

Note: Cigar Samplers are pre-arranged selections of various cigars sold as a single unit, often at a discounted rate. These cannot be split or returned once opened.

Accessories and Other Merchandise

• New, unopened accessories (cutters, lighters, humidors, etc.) may be returned for a refund (excluding shipping fees).
• Damaged items must be reported within 72 hours of delivery with photo evidence.
• Used or seasoned humidors are not eligible for return.
• Any promotional accessories must also be returned or their retail value will be deducted from the refund.

Processing Time & Refunds

• Once the return is approved, refunds are processed within 3 to 10 business days after receiving the returned items.
• Refunds will be issued to the original payment method.

Need Help?

📧 Email: [email protected]

We appreciate your business and aim to make your experience with Cigar Depot exceptional.