No products in the cart.
Effective Date: March 28, 2025
Welcome to Cigar Depot LLC (“Cigar Depot,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and disclose personal information through our website and services. By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our services.
Information We Collect
- Information You Provide to Us: When you make a purchase, create an account, sign up for our newsletter, leave a product review, or participate in our rewards program, we collect personal information such as your name, address, email, phone number, date of birth, and payment details.
- Information Collected Automatically: We collect certain information automatically when you interact with our site, such as your IP address, device type, browser type, referral URL, pages visited, and time spent on the site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience and for analytics and marketing purposes. You can adjust cookie settings through your browser.
- Information from Third Parties: We may receive information about you from third-party platforms if you connect or interact with us via social media or other integrated services.
Payment Information & Processing
When you make a purchase on our site, we collect payment-related information such as your billing name, billing address, and payment method (e.g., credit or debit card). However, we do not store or process full credit card numbers or other sensitive payment information on our servers.
All payment transactions are securely processed through our third-party payment processor, Worldpay LLC (worldpay.com), which complies with industry-standard PCI-DSS (Payment Card Industry Data Security Standards) requirements. Worldpay is responsible for collecting, encrypting, and transmitting payment data securely.
By completing a purchase, you authorize us to share necessary payment information with Worldpay LLC strictly for the purpose of processing your transaction.
If you have any questions about how your payment data is handled, please contact us at [email protected].
Use of Information
- Fulfill orders and provide customer support
- Manage user accounts and preferences
- Operate and improve our website and services
- Send transactional and promotional communications (you may opt out)
- Prevent fraud and ensure legal compliance
- Manage our Rewards Program
Sharing of Information
- Service Providers assisting with payment processing, fulfillment, hosting, analytics, and email delivery
- Affiliates and business partners, only when necessary to provide our services
- Authorities, when required by law or to protect legal rights
- Third parties, in the event of a merger, acquisition, or business transfer
- We do not sell your personal information.
Rewards Program
- Cigar Depot LLC operates a customer rewards program. By participating, you agree to the terms of the program.
- Customers earn 1 point per $1 spent on eligible purchases.
- Points can be redeemed at a rate of 100 points = $1 discount on future orders.
- Additional ways to earn points:
- Creating an account: 50 points
- Subscribing to our newsletter: 25 points
- Referring a friend (after their first purchase): 100 points
- Writing a product review: 20 points (maximum 1 review per product)
- Points expire after 12 months of account inactivity.
- These reward values and rules are subject to change by the company and will be reflected in updated terms.
Your Choices
- Account Information: You can log in to update or correct your account info at any time.
- Marketing Communications: You may unsubscribe using the link included in promotional emails.
- Cookies: You can adjust cookie preferences in your browser or device settings.
Security
- We implement industry-standard technical and organizational security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
- Our services are intended for adults aged 21 years and older. We do not knowingly collect information from individuals under this age.
Data Retention
- We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and accounting obligations. Inactive accounts may be deleted after prolonged inactivity.
Changes to This Policy
- We may update this Privacy Policy at any time. The latest version will always be posted on our website with the effective date. If significant changes are made, we may notify you via email or by a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Cigar Depot LLC
Email: [email protected]
Thank you for trusting Cigar Depot LLC.