Start by browsing our products, choose the one you want, and click 'Add to Cart.' If you prefer, you can also register on our website for a faster checkout process. Finally, review your cart and proceed to checkout.

You can cancel your order at no additional cost as long as it is in one of the following states: Pending Payment, Processing, or On Hold. To cancel your order follow these steps
1- Log in to your account on our website.
2-Navigate to the "Dashboard" tab.
3-Navigate to the "Orders" tab and choose the order you wish to cancel. Execute the "Cancel Order" action. Please note that once an order has moved beyond these states and enters the "Shipped" status, it cannot be canceled. If you need to make changes to your order after it has been placed, we recommend contacting our customer service team as soon as possible for assistance. If you have any questions or encounter any difficulties during this process, our dedicated customer service team is ready to assist you. Your satisfaction is our priority.

Tracking your order at Cigar Depot is a simple process. Here's how you can do it: Access the Order Tracking option from the main menu, provide the order details in the form, and then execute the Track action located at the bottom of the form.
Can also log in to your account on our website. Once logged in, go to the "Orders" tab within your dashboard. Locate the specific order you want to track and click on the "Track" action. This will provide you with the most up-to-date information on the status and location of your order. You can monitor its progress from the moment it's shipped until it reaches your doorstep.
If you have multiple orders, you can follow the same process for each one to track them individually. If you encounter any difficulties or have additional questions about tracking your order, please don't hesitate to contact our dedicated customer service team. We're here to ensure you have a smooth and informed shopping experience.

We accept returns and issue refunds in cases where the customer receives a damaged product or if the wrong item is delivered. The cost of return shipping is covered by the customer. However, we will provide you with return shipping labels to make the process as convenient as possible. Once we receive the returned item and inspect it, we will deduct the cost of return shipping from the total amount paid. The remaining balance will be refunded to you promptly.

To request a return or refund, please contact our Returns Department directly via email at [email protected]. Our dedicated team will guide you through the process and provide the necessary return shipping labels. We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience. If you have any questions or need further assistance, please don't hesitate to reach out.